CONTACT US

Let's Talk Energy

Questions about cells, custom packs, or OEM partnerships? Our technical team is here to help you find the right solution.

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Fill out the form below and we’ll get back to you within 24 hours.

Average Response Time

~4 hours

during business hours

Warehouse Address

INSUM Energy Warehouse

1. Warszawa, Poland
2. Parole,Poland

Business Hours

Monday - Friday 09:00 - 18:00 CET
Saturday 10:00 - 17:00 CET
Sunday 14:00 - 17:00 CET
FAQ

Frequently Asked Questions

Quick answers to common questions

What is your minimum order quantity (MOQ)?
For standard LiFePO4 cells, our minimum order quantity is only 4 cells (one box). For DIY kits and accessories, the MOQ is 1 set for any in-stock home energy storage model, including the 16 kWh, 51.2 V, 314 Ah DIY kit. Custom logo and enclosure graphics are available starting from 100 sets, while capacity, voltage and BMS protocol changes can be configured from a single unit. This allows installers to test one system before placing a full container order.
Do you ship to all EU countries?
Yes! We ship from our EU warehouse in Poland to all 27 EU member states. Standard delivery time is 2 to 5 working days. All shipments are DDP (Delivered Duty Paid) — no customs fees or unexpected extra costs.
What certifications do your products have?
Each unit is CE certified. UN38.3 and MSDS transport documents are issued for every shipment, and TÜV-tested components are available upon request. We use Grade A LiFePO4 cells. Each battery pack is designed for 8000 cycles at 80% depth of discharge. All packs are tested before shipment and covered by a 5-year warranty.
Can I get a custom battery pack?
Yes. We offer full OEM and ODM service, from logo printing, enclosure design to BMS firmware configuration. Logo customization requires a minimum of 100 sets; electrical adaptations start from 10 sets. Sample production usually takes 7–15 days, and private label packaging artwork is confirmed within 5 working days after receiving your files. Contact us for a free consultation.
What warranty do you offer?
All products come with a 5-year warranty against manufacturing defects, including free spare parts and online technical support. Our service team replies within 2 hours on working days. Remote BMS diagnostics resolve most configuration and communication faults without returning the hardware. Quotes for out-of-warranty spare parts are provided within one working day.

Ready to Start Your Project?

Whether you need a single cell or a full OEM solution, we're here to help.